Complaints Data – Antares Insurance Company Limited (AICL)
We use complaints as a valuable source of feedback to help improve our products, services, and overall customer experience.
In accordance with the Financial Conduct Authority’s (“FCA”) Dispute Resolution: Complaints (“DISP”) rules, firms that receive 500 or more complaints within a six-month reporting period are required to publish a summary of their complaints data.
As part of our commitment to transparency and compliance with regulatory requirements, the data below includes complaints relating to Pet and Equine products underwritten by Antares Insurance Company Limited (“AICL”) for the period 1 July 2025 to 31 December 2025.

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